Terms of Service Last updated: November 16, 2025 These Terms govern the use of Hemogry, provided by VIVIVAVA Inc. (“Company”). Chapter 1. General Provisions Article 1 (Purpose) These Terms of Service (“Terms”) define the rights, obligations, and responsibilities between VIVIVAVA Inc. (“Company”) and users of the Hemogry service (“Service”), as well as all necessary matters regarding the use of the Service. Article 2 (Definitions) The terms used in these Terms are defined as follows: 1. “Service” means all services provided by the Company, accessible via any device, including mobile and web. 2. “User” means individuals or entities using the Service, including members and non-members. 3. “Individual Member” means a person who provides personal information and registers an account. 4. “Corporate Member” means an entity that registers by providing corporate and personal information. 5. “Non-Member” means a person using the Service without registering. 6. “ID” means the combination of letters/numbers created by the user and approved by the Company for user identification. 7. “Password” means the credential chosen by the user for identity verification. 8. “Paid Services” means all paid features provided by the Company. 9. “Payment” means entering payment details to use Paid Services. 10. “Content” means all information stored, transmitted, or displayed within the Service (text, images, videos, links, etc.). 11. “Generated Content” means recipes, ingredient lists, step guides, timestamps, or other outputs processed by the Company’s AI based on user-submitted videos or links. 12. “Salt” means the digital tokens deducted when using Hemogry’s AI functionalities. Article 3 (Supplementary Rules) Matters not defined in these Terms follow applicable laws, separate policies, or detailed guidelines. In case of conflict, the more specific guideline applies. Article 4 (Effect & Amendment of Terms) 1. The Company posts these Terms in the Service interface. 2. The Company may amend the Terms within legal boundaries. Amendments are announced at least 7 days before the effective date (30 days for material or disadvantageous changes). 3. Users who do not express refusal before the effective date are deemed to have agreed. 4. Users who disagree may terminate the contract. Article 5 (Notices to Users) 1. The Company may notify users via email, SMS, or push notification. 2. Notice to all users may be given through an in-service announcement for at least 7 days. 3. If the user’s contact information is incorrect or unavailable, the announcement suffices. Article 6 (Formation of Service Contract) 1. The contract is established when the Company approves a membership application. 2. For non-members, the contract is deemed established upon using paid or free services. Article 7 (Membership Approval & Restrictions) 1. The Company generally approves membership applications. 2. The Company may request identity verification. 3. Approval may be withheld due to technical or operational reasons. 4. The Company may apply membership tiers and restrict use based on age or policy. Chapter 2. Nature of Service & Copyright Article 8 (Service Nature & Copyright) 1. The Service uses AI technology to analyze, summarize, and organize information from URLs submitted by users (e.g., YouTube, Instagram). 2. The Company does not claim copyright over external content. All rights remain with the original creator. 3. The Company follows the platform Terms (YouTube, Instagram), API policies, and developer guidelines. 4. The Service does not download or store videos on Company servers; videos are played through official embed mechanisms only. 5. AI-generated summaries are processed for legitimate purposes such as education, reference, and cooking assistance. They do not replace or mimic the commercial value of the original content. 6. Source links to the original content are displayed whenever possible. Chapter 3. Member Information Management Article 9 (Modification of Information) Users may access and modify their personal information (excluding immutable fields such as name/ID). The Company is not responsible for disadvantages caused by incorrect information. Article 10 (Management & Protection of Information) 1. Users are responsible for the confidentiality of their IDs and passwords. 2. Users may not transfer, lend, or share their account credentials. Article 11 (Privacy Protection) 1. The Company complies with applicable privacy laws. 2. Personal data processing follows the Privacy Policy. 3. External linked pages are not governed by the Company’s Privacy Policy. Chapter 4. Obligations of Company and Users Article 12 (Company Obligations) 1. The Company strives to provide stable service and promptly resolve issues. 2. The Company may suspend the Service without prior notice in emergency situations and will notify users afterward. 3. The Company implements necessary security and anti-abuse measures. Article 13 (User Obligations) Users must not engage in the following: 1. Upload content irrelevant to cooking (spam, ads, repeated uploads). 2. Post illegal, harmful, or offensive content. 3. Attempt to manipulate AI prompts, hack, reverse-engineer, or exploit system vulnerabilities. 4. Generate abnormal traffic or misuse APIs. 5. Copy UI, data, algorithms, or attempt to create competing services through systematic scraping. 6. Steal or misuse accounts or payment information. 7. Violate laws, these Terms, or public order. Users violating the above may face account suspension, removal of content, or legal actions. Chapter 5. Service Provision and Restrictions Article 14 (Provision of Service) 1. The Service is available 24/7 except for system maintenance or unavoidable disruptions. 2. Details of each service are described within the app or attachment (Service Specification). Article 15 (Service Restrictions) 1. The Company may suspend the Service in cases such as war, disaster, network outage, or other force majeure. 2. Free services may be modified, limited, or discontinued. 3. Users will be notified promptly if usage is restricted. 4. The Company may apply inspection or quarantine stages to uploaded content and restrict exposure based on internal criteria. Chapter 6. Termination, Sanctions, Compensation, Liability Article 16 (Termination & Withdrawal) 1. Users may terminate membership at any time. However, early withdrawal may be restricted to prevent abuse. 2. Violations of Terms or Policies may result in warnings → temporary suspension → permanent ban. 3. The Company confirms receipt of termination requests without delay. Article 17 (Compensation for Damages) 1. Either party may claim damages caused by the other’s fault. 2. The Company is not liable for losses related to free services. 3. Malicious misuse may lead to civil and criminal liability. Article 18 (Disclaimers) The Company is not liable for issues arising from natural disasters, war, or unavoidable system failures. Article 19 (Advertisements) The Company is not responsible for losses arising from a user’s interactions with advertisers. Chapter 7. Fees, Payments, Refunds Article 20 (Service Fees & Payment) 1. Fees apply for paid services. 2. The Company may verify ownership of payment methods. 3. Limits may apply due to policy or payment provider rules. 4. Users are responsible for managing their payment information. Article 21 (Nature of Fees — AI Processing & Computing Resources) 1. Fees paid (including Salt or subscription fees) are not payments for external platform content; they compensate for computing resources and AI processing. 2. Payment does not grant ownership or license to external platform content. 3. Salt is deducted at the moment AI features are processed. 4. AI-generated results serve as cooking assistance and do not replace or replicate original content. Article 22 (Refunds) 1. One-time services cannot be refunded once used. 2. Ongoing services are refunded on a prorated basis. 3. Full refunds are provided if: - No usage occurred after purchase - The Service could not be used due to Company fault - The purchased service was not provided - The service materially differs from its description 4. Refunds are returned to the original payment method. 5. Refunds are processed within 3 business days. 6. Costs related to refunds are borne by the responsible party. Chapter 8. Intellectual Property & Rights Protection Article 23 (Ownership of Rights) 1. All intellectual property related to the Service (software, UI, design, trademarks, algorithms) belongs to the Company. 2. The Company grants users a non-exclusive, non-transferable license to use the Service. 3. User-generated content belongs to the original creator. Article 24 (Content Management & Rights Protection) 1. The Company may block, remove, or hide content upon rightful request by copyright holders. 2. Even without such request, the Company may take action if content violates rights, contains harmful expression, or breaches policies. 3. The Company retains internal logs and evidence to prevent abuse. 4. Copyright holders may request removal or opt-out of summarization. - Contact: support@vivivava.co.kr Chapter 9. Dispute Resolution Article 25 (Governing Law & Jurisdiction) Disputes relating to the Service shall be governed by the laws of the Republic of Korea, and the competent court shall be the court with jurisdiction over the Company’s principal office. Supplementary Provisions These Terms take effect on November 16, 2025. Acts performed prior to enforcement may be governed by these Terms within reasonable bounds for user protection and service safety.
